This page has been created to inform you about how our company operates and what we are striving to achieve. If you have any questions, please do not hesitate to contact us.
Introduction
Welcome to www.sofia-hotels.info - the online Sofia Hotels discount booking service brought to you by Worldview Limited.
www.sofia-hotels.info aims to bring an end to online travel frustrations. The service was designed with today's traveller in mind, and gives you access to a vast choice of carefully selected and heavily discounted hotels in Sofia. Our website and booking process is designed for ease of use and aimed at those with limited time. The benefits of booking with www.sofia-hotels.info are obvious and can be briefly summarised as follows:
- We save you money. Every hotel room we sell is guaranteed to be discounted (every time you book, you save money).
- We take up less of your time. Our website is simple to navigate, and bookings are instant (bookings are confirmed to you immediately - no fuss, and no waiting).
We offer a choice of over 50 carefully selected Sofia Hotels ranging from budget to luxury. Each reservation you make is on a per room per night basis (not per person), free from fees, no additional costs, and includes Tax (VAT @ 17.5%) - there are no hidden extras when you book at www.sofia-hotels.info, the price you see is the price you pay.
Our Mission
Our mission is very simple, "to be your first choice booking service for discount Sofia Hotels". We don't want to give you any reason whatsoever to go elsewhere for your Sofia hotel requirements, and it is this ethos that drives our business and prevents us from losing sight of your needs.
Our Booking System
The hotels featured on this website use www.sofia-hotels.info directly for the distribution of a proportion of their rooms at discounted rates - this makes us different, and most importantly, cheaper than the majority of our competitors, many of whom utilise the Global Distribution Systems (GDS). GDS is a global database through which hotels can sell their 'products' via many travel agents throughout the world.
GDS has its advantages; in particular it is beneficial to the largest online travel companies, who chose to offer thousands of hotels in countries worldwide and do not wish to deal with every hotel on an individual basis. However, it is very expensive for the hotels to use GDS to sell their rooms, due to high subscription fees and high commission payments that must be paid by the hotel for each room sale. Therefore, when hotels set their rates when using GDS, the rates are usually higher to cover the extra costs involved in the sale of each room.
www.sofia-hotels.info do not use GDS - we use our own technology, which allows the hotels to offer discounted rates to us directly. This gives us two major advantages over our competitors:
- This makes us cheaper because it is cheaper for the hotels to sell rooms direct through our booking system than with GDS.
- Because we only deal with hotels in Sofia, and we deal with the hotels directly (rather than through a faceless GDS computer interface) we have built, and continue to build, strong and lasting relationships.
It is for these two reasons - coupled with our absolute dedication to customer service - that we believe will compel you to use our service again and again. We are able to negotiate astonishingly low rates because of our strong relationships with the hotels, and we can offer you a better-informed customer service, because we have a greater understanding of our hotel products.
Customer Service
Excellent customer care is our highest priority - from the hotel products offered, to the customer care provided before, during and after your hotel stay.
The customer relationship doesn't end when you hit the "book now" button; we are here to help you with your queries and needs. At www.sofia-hotels.info, we don't make assumptions about what you know, we give you as much information as possible, but we never forget the importance of your questions.
Our Hotels
The hotels you find on www.sofia-hotels.info are chosen according to strict guidelines. We carefully screen each hotel before they appear on our site, and have established good professional relationships with each of them. This ensures that www.sofia-hotels.info customers receive only the highest quality of service.
Your Feedback
We are confident that you will enjoy your booking experience at www.sofia-hotels.info. Your opinions are vital in our continuing quest to bring you the ultimate on-line booking experience. If there are any improvements or enhancements you can suggest please email your feedback to comments@sofia-hotels.info.